The quality policy - Focus on the customer
Our customers’ requirements are the measure of the quality of products and services at ARNOLD. A desire to achieve customer satisfaction and economy is what drives our continuous improvement processes.
The key points of ARNOLD’s quality policy are:
- To promote in our employees a spirit of effective cooperation and partnership
- To intensify their own sense of responsibility in the achievement of high-quality work
- To ensure that employees immediately inform of and deal with any non-compliances
- To internalise the “My Colleague is my Customer” process
- To keep employee satisfaction on a stable footing
- To prevent faults by means of a quality management process
- To implement a Zero Defect philosophy
- To observe health, safety and environment regulations
- DIN ES ISO 9001
- Extension of ISO/TS 16949 has been taken up in the individual elements.
Certificates as PDF-Document:
